Course Number:

Credit Hours:

3

Course Title:

Communication Skills for Pharmacists

Course Description:

Designed to provide pharmacy students with various theoretical frameworks and principles for understanding communication processes and the need for practical tools for effective interpersonal communication when providing medication therapy management to diverse patients. Uses a client-centered approach to how students assess, adapt, and evaluate various types of communications within different pharmacy settings. Offers students an opportunity to learn core skills of listening; asking questions; empathy; understanding and managing conflict and confusion; understanding and analyzing nonverbal behavior; detecting and intervening to improve adherence; facilitating behavioral change; tailoring communication to special patient populations; leading and facilitating group communication; professional collaboration; analyzing organizational communication in pharmacies; and delivering a professional presentation. Seeks to enable students to be more aware of communication issues at interpersonal, interprofessional, and organizational levels.