Course Number:

Credit Hours:

3

Course Title:

Communication Skills for Pharmacists

Course Description:

Designed to provide pharmacy students with various theoretical frameworks and principles for understanding communication processes and the need for practical tools to engage in effective interpersonal communication when providing medication therapy management to diverse patient populations. Supports a client-centered approach to how students assess, adapt, and evaluate various types of communications within a variety of pharmacy settings. Offers students an opportunity to learn core skills: listening; asking questions; empathy; understanding and managing conflict, confusion, nonverbal behavior; detecting and intervening to improve adherence; facilitating behavioral change; tailoring communication to special patient populations; leading and facilitating group communication; collaborating with other professionals; analyzing organizational communication in pharmacies; and delivering a professional presentation. Seeks to provide the student with an awareness of the communication issues facing pharmacy practice at the interpersonal, interprofessional, and organizational levels.