Course Number:

Credit Hours:

3

Course Title:

Management of Service and Manufacturing Operations

Course Description:

Focuses on decision making by an operations manager. The operations manager’s major job function is to provide quality products and services desired by customers, on time and at a competitive cost. Helps the operations manager to perform this function in both the manufacturing and service sectors of the economy. Explores operations management concepts, techniques, and models. These include the optimum allocation and efficient utilization of manpower, materials, equipment, and technology at strategic and tactical levels in the organization. Topics include process analysis, capacity planning, materials management, resource allocation, quality management, and scheduling.