Course Number:

Credit Hours:

3

Course Title:

Management of Service Operations

Course Description:

Introduces students to the problems and issues faced by managers in managing service operations. Develops the basic analytical skills required for solving the problems encountered, and provides a managerial perspective. Examines the general management tasks of executives at more senior levels of management and seeks to tie those to the middle-management tasks of managing the frontline operations. A major theme is that service operations are of primary importance in the implementation of business and corporate strategy. Thus we need to consider aspects of corporate strategy in order to determine priorities.